Privacy

What we keep

• Your account: your email address and name, and your sign-in. We never see your password; it is stored scrambled by our sign-in provider.
• Your orders: what you bought, what you paid, your shipping name, address and phone number if you gave one, and the tracking number.
• Proof of payment: the payment screenshot you upload and, for crypto, the transaction ID you paste. We need these to match your payment to your order by hand.
• Addresses you save in your account, so you do not have to type them again.
• Things you send us: reviews, product questions, product requests, raffle entries and testing fund donations.
• Your cart: if you start checkout and leave, we keep the cart for a while so we can hold your stock and send you a reminder.
• Basic security records: the network (IP) address behind order attempts and sign-in attempts, kept for a limited time (up to 90 days) to stop abuse.

We do not take card numbers or bank details. Payments are made outside this site, using one of the payment methods shown at checkout.

Why we keep it

• To check your payment, pack your order and ship it to the right address.
• To email you about your order: received, payment confirmed, shipped, delivered.
• To answer you when you write to us, and to sort out a lost or damaged package.
• To show you your order history, store credit and saved addresses in your account.
• To send occasional store emails (restocks, a review request, a cart reminder). Every one of these has an unsubscribe link, and you can turn them off in your account.

Who sees it

The people who run Clear Pharma see your orders so they can check payment and ship. Payment screenshots are kept in private storage that only they can open. Beyond that, the store sends your details only to the services it needs to work:

• The shipping carrier and the label service get your shipping name and address, because that is what goes on the label.
• Google gets the shipping address you type, to check that it is a real, deliverable address and to suggest a correction. Nothing else about you or your order is sent with it.
• Our email delivery service gets your email address and the email we are sending you.
• Our hosting and database providers store the site's data for us.
• Telegram carries the new-order alerts we send to ourselves, which include the order details.
• An error-reporting service gets technical details when something on the site breaks, so we can fix it.

Reviews show your first name and last initial only. Raffle winners are shown with most of the email address hidden. Your email address is never shown publicly.

How long we keep it

We keep order records, including the proof of payment, for as long as we need them to deal with questions, reships and our own bookkeeping. Your account stays until you ask us to close it. If you want something removed sooner, ask us (see below).

Seeing or deleting your information

• See it: sign in, open your account and use "Export your data" for a file of everything tied to your account.
• Correct it: you can change your name, phone and saved addresses in your account.
• Delete it: email ClearPharmacy@proton.me from the address on your account and tell us what you want removed (your account, a payment screenshot, a saved address, everything). We will confirm when it is done. An order that is still on its way has to stay until it arrives.

Contact

Questions about any of this: ClearPharmacy@proton.me, or the Contact page. See also our Terms & Shipping Policy.